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Perfect Prime FAQs

Perfect Prime Frequently Asked Questions

What is Perfect Prime?

Perfect Prime is a Solomon Smart Limited company that primarily offers Smart Controlled and Intelligent Sensing Products.

What are the specific brands or products being offered?

We offer innovative products such as data logger, IR Thermal Imaging Camera, Thermometers, Meter, and Touch Lighting.

Where can we purchase your products?

You can purchase it directly from our website www.perfect-prime.com. Also, products are available in the leading online stores such as Amazon, Walmart, and eBay.

What are the benefits of buying Perfect Prime items?

At Perfect Prime, we offer Product Registration. By registering your product, you’ll have proof of ownership; receive helpful product information or new software related to your purchased item. Customer will also receive updates that apply to the product warranty.

In addition to this, customers can also download a manual on our website or watch video tutorials of some of our products.

What are your Shipping Rates and Return Policy?

Perfect Prime offers FREE Shipping Worldwide for Standard International Air Mail Shipping (7 to 21 days + 1 Day handling). All items are shipped with tracking number.

Expedited Shipping is also free for items that are ship to US/UK/AU (around 5 to 7 days)  

Shipping charges will only apply to EXPRESS Service

  •         2 to 7 days - $20 for the 1st item and $5 for each additional item, courier service by EMS.
  •         1 to 2 days - $30 for the 1st item and $10 for each additional item, courier service by DHL.

We also offer 30-day money back guarantee which gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll be more than happy to provide you with an exchange or full refund.

Where is Perfect Prime located?

We have 3 office locations in USA, UK and Hong Kong     

USA

IDS Online Corp (C25)

117 Docks Corner Road B UNIT B

Dayton, New Jersey 08810 United States

Telephone Number: +1 307 201 4930        

London, UK

G/F Unit 3, 61 Glenthorne Road, London United Kingdom W6 0LJ

Telephone Number: +44 203 7695377

HONG KONG

RM35, 4/F, Mecco Industrial Building,

53 Au Pui Wan Street, Fotan, NT Hong Kong

Telephone Number: +852 3568 2580

Customer Service at your fingertips

Perfect Prime is always here and dedicated to help you with what you need, our customer service will reply you within 24 hours! So if you have any queries or questions, please don’t hesitate to ask.